{"id":49818,"date":"2026-08-04T10:42:36","date_gmt":"2026-08-04T03:42:36","guid":{"rendered":"https:\/\/mkshop.vn\/index.php\/giai-quyet-khieu-nai\/"},"modified":"2026-08-04T10:42:36","modified_gmt":"2026-08-04T03:42:36","slug":"giai-quyet-khieu-nai","status":"publish","type":"page","link":"https:\/\/mkshop.vn\/index.php\/giai-quyet-khieu-nai\/","title":{"rendered":"Quy tr\u00ecnh ti\u1ebfp nh\u1eadn &amp; Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i"},"content":{"rendered":"<div class=\"mk-policy-page\">\n<p class=\"mk-policy-intro\">MKShop lu\u00f4n \u0111\u1ec1 cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u00fang t\u00f4i cam k\u1ebft ti\u1ebfp nh\u1eadn m\u1ecdi \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p, ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac, minh b\u1ea1ch, nhanh ch\u00f3ng v\u00e0 \u0111\u00fang quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam (c\u0103n c\u1ee9 theo Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 c\u00e1c Ngh\u1ecb \u0111\u1ecbnh v\u1ec1 Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed).<\/p>\n<h2>1. Nguy\u00ean t\u1eafc gi\u1ea3i quy\u1ebft tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i<\/h2>\n<ul>\n<li><strong>T\u00f4n tr\u1ecdng v\u00e0 l\u1eafng nghe:<\/strong> M\u1ecdi ph\u1ea3n \u00e1nh, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c ghi nh\u1eadn \u0111\u1ea7y \u0111\u1ee7, x\u1eed l\u00fd c\u00f4ng b\u1eb1ng v\u00e0 kh\u00e1ch quan.<\/li>\n<li><strong>Th\u01b0\u01a1ng l\u01b0\u1ee3ng &amp; H\u00f2a gi\u1ea3i:<\/strong> MKShop lu\u00f4n \u01b0u ti\u00ean gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh th\u00f4ng qua \u0111\u00e0m ph\u00e1n, \u0111\u1ed1i tho\u1ea1i thi\u1ec7n ch\u00ed nh\u1eb1m \u0111\u1ea3m b\u1ea3o t\u1ed1i \u0111a quy\u1ec1n l\u1ee3i ch\u00ednh \u0111\u00e1ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Minh b\u1ea1ch &amp; K\u1ecbp th\u1eddi:<\/strong> Th\u00f4ng tin ti\u1ebfn tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i lu\u00f4n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt r\u00f5 r\u00e0ng t\u1edbi kh\u00e1ch h\u00e0ng trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/li>\n<\/ul>\n<h2>2. C\u00e1c k\u00eanh ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh &amp; khi\u1ebfu n\u1ea1i<\/h2>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi y\u00eau c\u1ea7u, ph\u1ea3n \u00e1nh ho\u1eb7c khi\u1ebfu n\u1ea1i t\u1edbi MKShop qua c\u00e1c ph\u01b0\u01a1ng th\u1ee9c sau:<\/p>\n<ul>\n<li><strong>Hotline \/ Zalo h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt &amp; khi\u1ebfu n\u1ea1i:<\/strong> <a href=\"tel:0936211486\"><strong>0936 211 486<\/strong><\/a> (H\u1ed7 tr\u1ee3 08:30 \u2013 21:00 h\u00e0ng ng\u00e0y)<\/li>\n<li><strong>Email ti\u1ebfp nh\u1eadn:<\/strong> <a href=\"mailto:admin@mkshop.vn\"><strong>admin@mkshop.vn<\/strong><\/a><\/li>\n<li><strong>Fanpage Facebook:<\/strong> <a href=\"https:\/\/www.facebook.com\/maingocdiep\" target=\"_blank\" rel=\"noopener noreferrer\">MKShop &#8211; B\u00e0n ph\u00edm c\u01a1 &amp; Ph\u1ee5 ki\u1ec7n<\/a><\/li>\n<li><strong>\u0110\u1ecba ch\u1ec9 tr\u1ef1c ti\u1ebfp:<\/strong> H\u00e0 N\u1ed9i, Vi\u1ec7t Nam<\/li>\n<\/ul>\n<h2>3. Quy tr\u00ecnh 4 b\u01b0\u1edbc ti\u1ebfp nh\u1eadn &amp; gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/h2>\n<h3>B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn th\u00f4ng tin khi\u1ebfu n\u1ea1i<\/h3>\n<p>Kh\u00e1ch h\u00e0ng cung c\u1ea5p c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn \u0111\u01a1n h\u00e0ng v\u00e0 v\u1ea5n \u0111\u1ec1 g\u1eb7p ph\u1ea3i qua m\u1ed9t trong c\u00e1c k\u00eanh li\u00ean h\u1ec7 tr\u00ean, bao g\u1ed3m:<\/p>\n<ul>\n<li>M\u00e3 \u0111\u01a1n h\u00e0ng ho\u1eb7c S\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u1eb7t h\u00e0ng.<\/li>\n<li>T\u00ean s\u1ea3n ph\u1ea9m v\u00e0 t\u00ecnh tr\u1ea1ng l\u1ed7i \/ v\u1ea5n \u0111\u1ec1 th\u1ef1c t\u1ebf (K\u00e8m theo h\u00ecnh \u1ea3nh ch\u1ee5p ho\u1eb7c video quay chi ti\u1ebft s\u1ea3n ph\u1ea9m, bao b\u00ec khi nh\u1eadn h\u00e0ng).<\/li>\n<li>Y\u00eau c\u1ea7u mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng (\u0110\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi, b\u1ea3o h\u00e0nh s\u1eeda ch\u1eefa, ho\u00e0n ti\u1ec1n ho\u1eb7c h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt).<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 2: X\u00e1c minh v\u00e0 ph\u00e2n lo\u1ea1i v\u1ea5n \u0111\u1ec1 (Trong v\u00f2ng 24 gi\u1edd)<\/h3>\n<p>B\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng &amp; K\u1ef9 thu\u1eadt c\u1ee7a MKShop s\u1ebd ti\u1ebfn h\u00e0nh ki\u1ec3m tra, \u0111\u1ed1i so\u00e1t th\u00f4ng tin \u0111\u01a1n h\u00e0ng, video \u0111\u00f3ng g\u00f3i \/ xu\u1ea5t kho v\u00e0 ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u t\u1edbi kh\u00e1ch h\u00e0ng trong v\u00f2ng <strong>24 gi\u1edd l\u00e0m vi\u1ec7c<\/strong> k\u1ec3 t\u1eeb khi ti\u1ebfp nh\u1eadn.<\/p>\n<h3>B\u01b0\u1edbc 3: \u0110\u01b0a ra gi\u1ea3i ph\u00e1p x\u1eed l\u00fd (Trong v\u00f2ng 24 &#8211; 48 gi\u1edd)<\/h3>\n<p>T\u00f9y theo t\u00ednh ch\u1ea5t s\u1ef1 vi\u1ec7c, MKShop s\u1ebd th\u1ed1ng nh\u1ea5t ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd c\u1ee5 th\u1ec3 v\u1edbi kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li><strong>L\u1ed7i do s\u1ea3n ph\u1ea9m ho\u1eb7c v\u1eadn chuy\u1ec3n:<\/strong> MKShop th\u1ef1c hi\u1ec7n \u0111\u1ed5i m\u1edbi 1-1, thu h\u1ed3i s\u1ea3n ph\u1ea9m v\u1ec1 ki\u1ec3m tra mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n ho\u1eb7c ho\u00e0n ti\u1ec1n 100% theo Ch\u00ednh s\u00e1ch \u0110\u1ed5i tr\u1ea3 &amp; Ho\u00e0n ti\u1ec1n.<\/li>\n<li><strong>L\u1ed7i k\u1ef9 thu\u1eadt \/ H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng:<\/strong> Chuy\u00ean vi\u00ean k\u1ef9 thu\u1eadt s\u1ebd g\u1ecdi \u0111i\u1ec7n ho\u1eb7c video call h\u01b0\u1edbng d\u1eabn tr\u1ef1c ti\u1ebfp c\u00e0i \u0111\u1eb7t keymap, driver, switch, receiver.<\/li>\n<li><strong>Ch\u01b0a \u0111\u1ed3ng nh\u1ea5t quan \u0111i\u1ec3m:<\/strong> Hai b\u00ean c\u00f9ng trao \u0111\u1ed5i thi\u1ec7n ch\u00ed tr\u00ean tinh th\u1ea7n b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 s\u1ef1 c\u00f4ng b\u1eb1ng.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 4: Ho\u00e0n t\u1ea5t x\u1eed l\u00fd v\u00e0 ch\u0103m s\u00f3c sau khi\u1ebfu n\u1ea1i<\/h3>\n<p>Sau khi ph\u01b0\u01a1ng \u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n (giao h\u00e0ng \u0111\u1ed5i m\u1edbi, ho\u00e0n ti\u1ec1n ho\u1eb7c s\u1eeda ch\u1eefa xong), nh\u00e2n vi\u00ean MKShop s\u1ebd li\u00ean h\u1ec7 l\u1ea1i \u0111\u1ec3 x\u00e1c nh\u1eadn kh\u00e1ch h\u00e0ng \u0111\u00e3 h\u00e0i l\u00f2ng v\u1edbi k\u1ebft qu\u1ea3 x\u1eed l\u00fd v\u00e0 \u0111\u00f3ng phi\u1ebfu khi\u1ebfu n\u1ea1i.<\/p>\n<h2>4. Th\u1eddi h\u1ea1n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/h2>\n<ul>\n<li><strong>Th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean:<\/strong> Kh\u00f4ng qu\u00e1 <strong>24 gi\u1edd<\/strong> k\u1ec3 t\u1eeb l\u00fac nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin.<\/li>\n<li><strong>Th\u1eddi h\u1ea1n x\u1eed l\u00fd d\u1ee9t \u0111i\u1ec3m:<\/strong> Th\u00f4ng th\u01b0\u1eddng t\u1eeb <strong>1 &#8211; 3 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>. \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p c\u1ea7n gi\u00e1m \u0111\u1ecbnh k\u1ef9 thu\u1eadt t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t, th\u1eddi gian t\u1ed1i \u0111a kh\u00f4ng qu\u00e1 <strong>7 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> (MKShop s\u1ebd th\u00f4ng b\u00e1o ti\u1ebfn \u0111\u1ed9 c\u1ee5 th\u1ec3 cho kh\u00e1ch h\u00e0ng).<\/li>\n<\/ul>\n<h2>5. C\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft tranh ch\u1ea5p ph\u00e1t sinh<\/h2>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p tranh ch\u1ea5p ph\u00e1t sinh kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng ho\u1eb7c h\u00f2a gi\u1ea3i gi\u1eefa hai b\u00ean, v\u1ee5 vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a ra c\u01a1 quan Nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam \u0111\u1ec3 gi\u1ea3i quy\u1ebft.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MKShop lu\u00f4n \u0111\u1ec1 cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u00fang t\u00f4i cam k\u1ebft ti\u1ebfp nh\u1eadn m\u1ecdi \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p, ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac, minh b\u1ea1ch, nhanh ch\u00f3ng v\u00e0 \u0111\u00fang quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam (c\u0103n c\u1ee9 theo Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-49818","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mkshop.vn\/index.php\/wp-json\/wp\/v2\/pages\/49818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mkshop.vn\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mkshop.vn\/index.php\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/mkshop.vn\/index.php\/wp-json\/wp\/v2\/comments?post=49818"}],"version-history":[{"count":0,"href":"https:\/\/mkshop.vn\/index.php\/wp-json\/wp\/v2\/pages\/49818\/revisions"}],"wp:attachment":[{"href":"https:\/\/mkshop.vn\/index.php\/wp-json\/wp\/v2\/media?parent=49818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}